Las Vegas. 2006
It should be noted that for all of my blog entries about Las Vegas, I am not using the real the names of the characters.
I am looking around outside the dealership for one of my fellow salesmen, any of them. I need a quick answer to a question.
The first one that I see is Steve, a black man a little older than me, in his late 20s, with Jheri curls and a pencil thin mustache that sets right on top of his upper lip. He is with a customer, walking toward me.
"Hey Steve, I say, "Do we have any new four door Civics left?"
Steve does not respond or even look at me. He strides past and into the dealership with his customer, his dress pants flapping away from his fancy shoes in the desert breeze.
I am puzzled by his reaction, or rather non-reaction, to my simple question.
Eventually I get the answer from another salesman. Yes, we do, in galaxy grey only, and fortunately the customer is fine with that color and the option package.
My manager, Tony, closes the customer on the car and then hands me a credit application to fill out, based on the customer's driver's license and the conversation I had with her. Tony walks the customer back to "The Box," the office where a finance manager will speak with her about credit options.
The finance guys are the highest paid people at the dealership behind the General Manager, from what I have been told. There are only two, Huan and Feng. Both are Asian. I think Feng is from the Philippines, but I do not know where Huan comes from. The dealership makes even more money back in "The Box" if they can get the customer to accept a higher interest rate, and to purchase amenities such as warranty programs.
As I am filling out the application, I see the space for employer and income. I know from talking with the customer that she has been a black jack dealer in Vegas for years. She recently was hired to work at the Wynn, the newest casino on the strip. I am not sure how much she makes, though. I think she said about $50,000 per year, but I want to ask and be sure.
I can see through the glass walls that Feng has her sitting down and is speaking with her. I get up from the table out in the lobby and walk toward the office.
Tony intercepts me. "What are you doing?" he asks.
"I need to ask her a question."
"No, no." Tony says. "Never interrupt when they are in the box. What is it that you need to know?"
"How much her annual income is."
"Leave that part blank. Feng will fill that out."
***
Later that afternoon, I am standing outside in the Las Vegas sun, in front of an empty parking spot, waiting for another customer.
Steve casually walks up to an empty space beside me. He waits for me to look at him.
"Don't EVER speak to me when I am with a customer," he says in a rather menacing tone.
I just look at him.
"You need to learn your products, man! If you don't know how many Civics we have, maybe you should find another job."
I can not help but be amused by Steve, but I have learned a lesson. Salesmen, either in the finance department or out on the floor, do not want other salesmen coming up to them when they are with a customer. Later, I will put together that the reasons for this are two-fold. One, it could throw off their game and I could say something that screws up the deal. Two, they are worried about getting snaked out of the deal. This latter reason only applies to the regular salesmen out on the lot. Salesmen, at least here, are suspicious of each other, even me- the rookie who really has no idea what he is doing.
***
It is nightfall at the dealership. Feng and Huan are both arguing in the lobby about something.
Feng is an athletic, handsome looking guy. He and my manager, Tony are good friends. I think Feng may have gotten Tony his job at the dealership. Feng is clean cut and well spoken, but Tony tells me that he is also a real shark and very good at what he does. Tony aspires to become Feng at the dealership.
Huan, on the other hand, has not been as blessed by nature. Of all the employees at the dealership, Huan is the friendliest to me. He has an interesting look about him. His hair, jet black, is piled ridiculously high on top of his head. He is also very skinny with no muscle tone at all. His chest seems to curve inward rather than outward. Even though it is covered by his dress shirt, I can tell it has to be a dramatic example of what guys in the weight room in high school and college referred to as "a bird chest."
Huan is flustered. "I am not putting my name on that!" he yells at Feng. "YOU can sign it, and YOU can go to jail for that deal!"
Feng gives Huan a cool smile, waves at him like the whole matter is nothing, and walks out of the dealership.
"Yes, go home and think about it!" Huan yells after him.
Huan storms back to his office and shuts the door.
***
The next morning, I arrive for work and walk out onto the concrete, into the bright sunshine. Steve has already taken his place at the best parking spot to get a customer. Tony is standing outside as well, just killing time and keeping the salesmen company. As Tony is a manager, he is not required to stand a post and try to get an "Up," the dealership slang for a potential buyer.
Though Steve has his back to me (probably deliberately), I decide to attempt a conversation with him, to try and smooth things over.
"Steve Barnes," I say, pausing to contemplate the name. "I once went out with a girl whose last name was Barnes."
Steve turns and glares at me in anger.
"I ought to kick your ass right here!"
I am genuinely surprised at his response and do not know what to say.
"What kind of sh*t is that to say to a man!" he yells.
Tony starts laughing. "Hey, Steve, ease up."
"No!" Steve yells. "How are you going to come up to me first thing in the morning and say, 'I used to date a girl named Barnes.'? "Do you want to get your ass beat?"
I am really not scared of Steve. He is a pretty big guy and would win in a fight with me, I am sure, but this whole situation is just too puzzling for me to be frightened. I do not get his behavior.
At that moment, a customer pulls into the lot. Steve and I both turn our heads and bodies forward, like two soldiers standing at parade rest, to look good for the customer.
The car slowly drives by. All three of us smile and wave. The car keeps moving, and Steve keeps talking.
"What is your last name? Mashburn?" he asks, still keeping his head and eyes toward the car rather than me.
"Marshburn," I say.
"What if I came up to you first thing this morning and said," 'I used to f--- a girl named Marshburn'?"
"That's not what I said, Steve. I said I once went out with a girl named Barnes."
I look at Tony for help. He is quite amused by this.
"It's the same damn thing," Steve says. "It's like you're trying to take my MANHOOD or something."
At this, Tony bursts out laughing. The customer's car just circles the lot and pulls back out onto the highway, as customers often do.
Steve turns and glares at me again, now that the car is gone.
"He's crapped you out, Steve!" Tony says. "You've let him crap you out this morning."
"No, I DON'T LIKE this motherf*cker, Tony!" Steve yells, dramatically pointing at me. "He just says weird sh*t all the time, trying to start static!"
"And you let him!" Tony exclaims.
"I'm taking a break!" Steve says, and walks off.
Tony and I exchange looks.
"Take his spot," Tony says.
I slide down to the number one parking space.
"He's crapped out for the day," Tony remarks in amusement and amazement. "That is impressive. He is one of the best salesmen here, and you crapped him out first thing this morning."
I have to smile, "Well, it's not like I was trying to."
"Don't let them get inside your head," Tony says. "It's all a mind game out here. Especially in this heat when no one wants to stand outside. Don't pay attention to him. You'll be fine."
...Steve and I will have another conversation in the near future.